T-Mobile will remove monthly data caps from its low-cost New York home-internet plan, offer the plan throughout more of its fixed-wireless service area and make enrollment information easier to find online. The commitments are part of an agreement announced November 9 by the New York Attorney General and governor after a state investigation into compliance with the Affordable Broadband Act.
The state law requires eligible households to be offered service for $15 a month at a minimum download speed of 25 megabits per second, or $20 for at least 200 megabits per second. Providers must also make reasonable efforts to advertise the plans. Eligibility depends on participation in specified public-benefit programs rather than on a general request for a discounted rate.
Investigators found that T-Mobile's $15 fixed-wireless plan reduced a customer's download speed after 50 gigabytes of monthly use. According to the Attorney General's account, the post-cap rate was 650 kilobits per second, a reduction of more than 97 percent from the advertised 25-megabit level. The state estimated that a typical customer could reach the cap after about four days of use.
The agreement requires the company to deliver the 25-megabit speed to subscribers without that data cap, except when temporary network congestion affects service. T-Mobile must also make the Affordable Broadband Act plan available wherever it provides home internet, including areas where its network can support the required speed through 4G rather than only locations with 5G deployment.
Online visibility is another part of the settlement. The investigation says the company's website was configured in a way that kept the low-cost plan from appearing in search-engine results. The plan page must become discoverable, reducing the chance that an eligible household sees only full-price offers. A clear eligibility checklist and enrollment route will be as important as the legal availability of the plan.
Fixed wireless uses a mobile network to provide a household connection, so actual performance can vary with signal strength, equipment placement and congestion. Removing a contractual data cap does not guarantee the same speed at every hour. Customers should keep installation and billing records, run tests at different times and report a persistent failure to meet the plan's terms through the company's support process and state consumer channels.
The Public Service Commission and Department of Public Service oversee the Affordable Broadband Act, and the matter reached the Attorney General after a referral. That division of responsibility matters to future enforcement: the regulator can examine provider practices, while the Attorney General can negotiate or litigate remedies. Public reporting on enrollment, service areas and complaints would show whether the agreement changes access in practice.
The immediate result is concrete for eligible T-Mobile home-internet customers: the 50-gigabyte cap is to end, the plan's territory is to expand and information must be easier to locate. The longer test is whether households can enroll without friction and receive useful service throughout the month at the price and baseline speed required by New York law.
Households considering the offer should verify which benefit establishes eligibility, save a copy of the advertised terms and ask whether taxes, equipment or installation change the monthly total. The agreement concerns the required plan, not every T-Mobile product. Clear records make it easier to distinguish a coverage limitation from an enrollment error or an unexpected charge and to present a specific complaint if the promised terms are not delivered.
Primary sources: New York Attorney General affordable broadband agreement. Reviewed November 10, 2026. Development: Agreement announced November 9, 2026.